1. General Return Eligibility

Because Syncee aggregates products from many suppliers, each product may have different return conditions. Customers must review the return details listed on the product page before purchasing.

A product may be eligible for return if:

  • The supplier allows returns for that item
  • The request is submitted within the supplier’s allowed timeframe
  • The product is unused, in original packaging, and in resellable condition (unless defective)
  • The customer provides the required evidence (photos, videos, or descriptions)

Some suppliers do not accept returns for:

  • Intimate items
  • Personalized or custom-made goods
  • Perishable items
  • Clearance or final‑sale products

2. How Customers Request a Return

To start a return, customers must contact your store with the following information:

Required Information

  • Order number
  • Product name and SKU
  • Reason for return
  • Photos or videos showing the issue (if damaged, defective, or incorrect)
  • Proof of packaging (if required by the supplier)

Once received, you will contact the Syncee supplier to confirm whether the return is approved.

3. Damaged, Defective, or Incorrect Items

Most Syncee suppliers accept returns or issue refunds for items that arrive:

  • Broken
  • Defective
  • Incorrect
  • Missing components

Required Evidence

Customers must provide:

  • Clear photos of the product
  • Photos of the packaging and shipping label
  • A description of the issue

Suppliers may request additional evidence before approving a refund or replacement.

4. Return Shipping Costs

Return shipping rules depend on the supplier:

  • Some suppliers cover return shipping for defective or incorrect items
  • Some require the customer to pay for return shipping for non‑defective returns
  • Some do not accept returns at all and only offer partial refunds

Your product pages should clearly state the supplier’s return‑shipping policy.

5. Refund Processing

Refunds are issued only after the supplier approves the request.

Refunds may be issued when:

  • The returned item is received and inspected by the supplier
  • The supplier confirms the product was defective or incorrect
  • The supplier approves a no‑return refund (for low‑value or damaged items)

Refunds are processed back to the customer’s original payment method.

Processing times vary by supplier but typically take 3–14 business days after approval.

6. Product‑Specific Return Information

Because Syncee suppliers each set their own rules, every product in your store must display its supplier’s return policy.

You must collect and display:

  • Whether returns are accepted
  • Return window (e.g., 7 days, 14 days, 30 days)
  • Conditions for return eligibility
  • Required evidence for damaged/defective claims
  • Who pays return shipping
  • Whether replacements or refunds are offered

This information should be pulled from the Syncee product data or requested directly from the supplier.

7. Non‑Returnable Items

Some products may be marked as non‑returnable by the supplier. These items cannot be returned or refunded unless they arrive damaged or incorrect.

Common non‑returnable categories include:

  • Underwear and intimate apparel
  • Custom or personalized items
  • Beauty products
  • Food and perishables
  • Digital goods

8. Contact

For any return or refund request, customers should contact: [Your Store Name] Support Email: [Your Support Email]

Please include all required information so we can process the request quickly with the supplier.

Summary

Because Syncee works with multiple suppliers, return and refund rules vary by product. To ensure a smooth experience, each product page must clearly display its supplier‑specific return policy. Customers must provide the required information for each request, and refunds are issued only after supplier approval.

This policy protects your customers, your store, and your supplier relationships while keeping expectations clear and consistent.