🌿 Refund Policy
At GemsLeaf, your satisfaction and trust are central to our mission. As a curated marketplace powered by Syncee, we partner with a network of independent suppliers who align with our ecological and ethical standards. Below is our policy on refunds, designed to reflect transparency, care, and respect for all parties involved.
⏳ Eligibility for Refunds
We offer refunds on most products under the following conditions:
- Item Arrived Damaged or Defective: Please contact us within 7 days of delivery with clear photos of the issue.
- Wrong Item Received: If your order differs from what was listed, reach out within 7 days.
- Item Not Delivered: If your item hasn’t arrived within 30 business days, and tracking isn’t updating, we’ll investigate and issue a refund if appropriate.
❌ Non-Refundable Situations
- Products marked as final sale or non-returnable at checkout.
- Delays caused by customs, natural events, or incorrect delivery information.
- Requests made after the stated window of eligibility.
📸 How to Request a Refund
To begin the process, please email us at refunds@gemsleaf.com with:
- Order number and product details
- Clear photographs (if applicable)
- Brief explanation of the issue
We aim to respond within 2–3 business days, and eligible refunds will be processed back to your original payment method.
🤝 Third-Party Supplier Notice
As our products are fulfilled via Syncee’s supplier network, refund requests may require verification from the supplier. While we advocate on your behalf, final decisions may depend on supplier policies and product origin.
♻️ Ecological Integrity
We value sustainable consumption. If a return isn’t feasible, we may offer partial refunds, discounts, or recommend local recycling or gifting options—because honoring nature means minimizing waste.
If you have any concerns not addressed here, please reach out. Our goal is to make every step—from purchase to resolution—graceful, fair, and aligned with GemsLeaf’s principles.